Inspirational Emails

There’s a world of difference between truly standing for something as a business and having a corporate “mission statement” that SAYS you stand for something. Those “providing the best service for our customers” signs that decorate the walls not only sound phony but they also bear no resemblance to reality.

Imagine you’re standing in the customer reception area … the room’s cold, the carpet is dirty and the person behind reception has his/her head down, resembling a dead person … engrossed with texting a friend … and is missing the fact you’re there!

You look around and see the “proving the best service for our customers” sign. Next to it is the “mission statement”.

“Our mission is to fulfil the (banking / transportation / widget provision – choose yours) and related needs of our customers and, in doing so, exceed their expectations for service, quality and value.

We will strive to earn our customers’ long-term loyalty by working to deliver more than was promised, being honest and fair and “going the extra mile” to provide exceptional personalised service that creates a pleasing business experience.

We must motivate our employees to provide exceptional service to our customers by supporting their development, providing opportunities for growth and fairly compensating them for their successes and achievements”.

And it drones on and on. And you’re standing there reading this rubbish and wondering. “What kind of idiot do they take me for?” The words on paper are clearly disconnected from the reality of the experience.

It’s like holding on the phone, hearing a recorded voice telling you how much the company values you as a customer! Really?!! Then maybe they should hire more people to answer the phone properly, so you don’t have to wait 30 minutes to get help.

Standing for something in your business isn’t just about writing it down. It’s about believing it and getting everyone else believing it and living it.

By doing this, you close the gap between what you, as an organisation, actually achieve and what you’re capable of achieving!  This means you would be able to solve all your problems 100 times over!!

Chances are that the reason your sales are not what they should be, or profits are squeezed, customer satisfaction is poor, employee engagement and morale lower than you’d like … is because of the gap between what your Corporate Mission Statement says you stand for … and the reality.

If this resonates with you let us come and share some insights on how to close the gap and achieve the performance breakthroughs you’d only dared dream about.

Oh boy, did the inspirational email we sent a few weeks ago, entitled “Culture eats strategy for breakfast”, get you all excited?!

We can’t remember a bigger, better, or more positive response to anything we’ve ever sent before.

You’ve requested more insights, as the issue of culture -v- strategy seems to explain so much about poor performance in organisations, as business critical strategies fail to produce anything like the expected results.

INSIGHTS:-

1. Trying to create momentum around the new organisational direction and excitement around new strategies … whilst ignoring the gravitational force of “culture” … is nothing short of madness.

2. Transition projects, unifying “Terms and Conditions” and fiddling with pension entitlements, do more to entrench “culture” in a negative way than most Executives realise.

3. The gravitational force of “culture” almost always brings change initiatives to their knees and smothers, or slows, the ones that do survive.

4. When strategy is not aligned with “culture” … “culture” wins every time.

5. “Culture” is not an abstract thing. It is a living, evolving, entity. It is made up of values, attitudes, behaviours and performance levels that are maintained and enhanced by themselves - not by policies and regulations.

6. “Culture” drives human attitudes and behaviours that turn standards (good, or bad) into a reality EVERYWHERE in the organisation.

So, is your organisational culture focused … not so much on high efficiency, as high resilience and robustness? Can it adapt and change quickly? Is it geared up to experiment, learn, innovate and grow?

If it isn’t, you may like us to come and talk with you, before you waste more time and money rolling out any new strategy.

Stop varnishing over the things that need deep and significant cultural changes, in order to properly support strategic changes.

Do you stand out from your competitors?

Not in terms of your products, your showrooms, your brochures and advertising.

Do your customer facing people stand out? Do they help differentiate your brand?

To win customers, beat competitors, attract referrals, build brand loyalty and grow sales and profits – your customer facing people need to stand out in a “quality”, “unforgettable” kind of way.

A customer facing person I once knew decided to stand out by wearing a garish fish tie. His salesmanship was awful – and he got what he wanted – he stood out alright - remembered by customers as the “idiot with the fish tie!”

Here are 4 simple strategies to help your customer facing people stand out and amaze customers with levels of service that will lock them into you FOREVER:-

1) Under Promise and Over Deliver
Most often your competitors will do less than they promise. That’s an open door opportunity!
Arrive ten minutes early for meetings/appointments. Follow up faster than you agreed.
Deliver proposals a day early. Include a little extra that wasn’t expected.

2) Be Unforgettable
Send a hand-written note to each customer after each purchase. Be original, genuine, sincere and appreciative.
Contact customers at regular intervals just to make sure the product/service is doing the job.

3) Manage Yourself
Most sales managers are so busy filling in forms for Head Office, they’re hopeless at coaching and developmental feedback. Know your numbers and ratios etc…
Set targets to improve them.

4) Be Really Nice
When the customers aren’t and the weather isn’t.
Make friends with the customer first, be sincere and genuine.
Customers don’t care how much you know until they know how much you care!
Epitomise what your ‘brand’ stands for in everything you do.

If you’d like to know more about simple strategies to help your customer facing people stand out and amaze your customers call us now on 01244 681068 to see how we can help!

What are you waiting for?

Peter Drucker, the famous management guru, coined the words above. He knows a thing or two about what drives a business.

As businesses emerge from the worst recession we’ve seen, if you want to come out of it strong – and to accelerate in a way that leaves your competitors standing – don’t tighten the purse strings, micro-manage, or put strategy first. It’ll slow your recovery down.

You need to focus on building a culture that supports strategy implementation.

You need to give your people a reason to care about your customers, their colleagues, and how to do the right things – in a business world that seems to reward cutting corners and compromising values.

As you lead the organisation after the storm find out what brings you together as a company – the pride, the passion, the emotional highs you deliver.

Articulate this brilliantly … and the business will follow … it will soar.

So many organisations get this so wrong.

Let us help you get it right … the breakthrough performance you want and need is closer than you think. What are you waiting for?

Are your people getting what they need from you to become fully engaged … and give their best - day in, day out?

Here’s a great story…

A woman bought a parrot, took him home and then returned him to the pet store the next day.

“This bird doesn’t talk” she told the owner. “Does he have a mirror?” asked the owner. “Parrots love mirrors. They see themselves and start up a conversation”. So the woman bought the mirror.

Next day she returned. The bird still wasn’t talking. “How about a ladder? Parrots love a ladder”.

Sure enough, she was back the next day; the bird still wasn’t talking. “Does your parrot have a swing? If not, that’s the problem. He’ll relax and talk up a storm”. The woman reluctantly bought a swing and left.

When she walked into the store the next day her countenance had changed. “The parrot died”. She said. The pet store owner was shocked. “I’m so sorry. Tell me, did he ever say a word”? he asked. “Yes, right before he died”, the woman replied. “He said, Don’t they sell any food at that pet store?”.

The moral of this story is: You can give your people mirrors, emphasising appearance; ladders, emphasising career success; swings emphasising entertainment but you could be starving them to death by not feeding their spirit and sense of pride and value in themselves, their team and in what the organisation stands for.

Stop the superficial stuff that doesn’t work. Learn how to ignite the real passions in your people so that they become unstoppable!

Our latest research shows that the “Them and Us” syndrome in lots of organisations is growing … at the very time it should be closing (at worst) and non-existent (at best).

When accelerating out of the recession should be the ‘mission’ everyone is fully focused on; when standing shoulder to shoulder to create unstoppable momentum and performance breakthroughs you’d only dared dream about is paramount … silo mindsets and blame cultures abound.

It seems there’s more to do, in less time, with fewer resources than ever before.

A “task-focused” culture becomes all too dominant when people in the organisation lose sight of the “vision”.

The people who do the work begin to criticise the managers of the work … and the managers, in turn, criticise the leaders!

No-one is showing direction, or inspiring leadership, to lift people out of the task-orientated quagmire.

Managers and leaders are not levelling with people about the future, or don’t know how to do it effectively. Trust in the leaders, and pride in what the organisation is all about, is at an all time low (or pretty close!).

Because of this, disengaged workers have started displaying D.U.M.B behaviour. That is: Distorting and Undermining the Management B*ll**ks.

If there’s any hint of D.U.M.B behaviours in your organisation … you are doomed!!

So, why not call in the experts?! We can spot D.U.M.B behaviours a mile off! And our experience can help you turn these behaviours around to give you the performance breakthroughs you need, expect and deserve from your managers and leaders … in double quick time.

Call us now on 01244 681068

Do you ever feel you are fighting a losing battle sometimes?

One where you know the organisation needs to change to give real growth, prosperity, security and fulfillment for employees and shareholders alike? One that will deliver such brilliant customer experiences, they wouldn’t dream of going anywhere else to buy the products and services you offer from anyone else?

Well you are in good company.

We have helped truckloads of Senior Executives and Managers like you, to turn the battle around – and win. Don’t you deserve that? Of course you do.

How do we do it? It’s simple … it’s not easy … it’s just simple. We operate on TWO different, though interconnected, levels:-

1) Giving your people the belief and stickability so they win through…

When prizefighter James Corbett was asked what it takes to become a champion, to become a winner, he replied “fight one more round!!”

Did you know that: -
a) Somerset Maugham earned only £330 during his first 10 years as a writer?
b) Enrico Caruso was a factory worker who studied singing for 12 years before getting his first small break?
c) George Gershwin composed 100 melodies before he sold one – for $5!!

We’ve studied the lives of winners and discovered they spend years surmounting obstacles, facing their deepest fears, learned from repeated failures and rising above the predictions that “It can’t be done”.

If you are looking for a quick, neat, clean, respectable, “no-loose-ends” formula for success, forget it. Success is sweat, perseverance and dirt under your fingernails. It’s discipline, it’s commitment, and a long term view. It’s the tenacious bulldog quality of a Churchill rising in the darkest hours of World War II to rally a nation to one aim, one vision … “Victory; at all costs; victory, in spite of terror; however long and hard the road may be; for without victory there is no survival.”

2) Creating a brilliant team spirit that is so powerful that the outcomes you need and want become inevitable…

Like Churchill, who sent the English Language into battle against Hitler and his evil ambitions. Igniting passions in people to pull together as a united and winning team to do whatever it takes to guarantee victory.

Vince Lombordi, the famous coach of the Green Bay Packers, once said to his team “Winning isn’t everything – but wanting to is!”

Anyone who didn’t want to win got traded. He ended up with the most formidable team the NFL has ever seen.

Does your team want to win? Really want to? Everyone of them? Without exception?

Have you asked them recently whether they want to be on your winning team?

If not, what are you playing at? You know you and your organisation ... both deserve better.

If your new strategic direction hasn’t taken root yet, don’t be discouraged.

Just give us a call … we will help you turn it into the performance breakthrough you’re looking for … at a breathtaking pace! Call us now on 01244 681068 you’ll be really glad you did!

Being the best you can be is all that anyone can expect of you. It’s also the greatest, most satisfying and fulfilling feeling in the world you can ever have.

There is very little stopping you being the best you can be – you’ve got virtually unlimited gifts, talents, creativity, energy etc… but deep down, you know that anyway.

So, why do so many fall short of being the best they can be?

It’s because they don’t know that there’s a simple formula to follow that never fails; or they don’t know how to apply it … The formula is…

D = D + D + D

Or in other words

D (Dream) = D (Desire) + D (Dedication) + D (Discipline)

Without following the above, to the letter (every pun intended), nothing in life is sustainable. NOTHING!

You need to start with a Dream or a goal – you need to know what you want.

The engine that drives the Dream towards becoming a reality is the Desire. Keeping focused on why you want the Dream will keep you focused; it’ll pull you through the tough times.

The gearbox that turns the Desire into appropriate action is Dedication.

Desire tells you why you want it; Dedication will get it for you.

What makes your Dream a permanent part of your life is the Discipline. Trying, trying and trying again until you master being your best; Discipline turns the Dreamer into a world class achiever.

You have the power to fulfil every Dream you have. Combine the Ds and see what you achieve! 

If you need any help with your Ds or goals … why not find out more about our ‘Goal-Setting Masterclass’?

The Goal Setting Masterclass is designed to help you do exactly that. It will guide you and your people, by helping to break down long term goals into realistic tasks, which will enable you to turn strategic intent into stunning business results.

If you haven’t set and achieved more goals in the next 12 months than ever before, as a result of attending the “Working Miracles™” ... with Goal-Setting Masterclass,  we will refund 100% what it costs you. Click this link to hear what the delegates said when they attended the workshop.

A leader is someone who can take a group of people to a place they themselves don’t think they can go.

At the end of the day, the Art of Leadership is all about giving people the direction they can believe in and showing them the value of playing their full part in making it happen. In other words, it’s about motivating people. This requires action … plus emotion … plus intelligence, or in other words, it must engage the body … the heart … and the mind. True leadership involves engaging people in all three areas in order to achieve breakthrough performance improvements.

The dilemma most organisations face today, is that most managers and supervisors are not leaders … not that they can’t be … it’s just they’ve never been shown how to be. Over 90 per cent of UK managers have never been exposed to the fundamental principles and practices of leadership. Therefore, the Art of Leadership is not lost … it’s never been found in the first place!
You may think you’ve got a programme in place that has Leadership in the title somewhere; just because it’s called Leadership doesn’t mean it is ... a leadership programmre always delivers performance breakthroughs. If yours doesn’t it’s not effective ... end of!

So, does your Leadership Programme:-
• produce performance breakthroughs from the entire team that leads to extraordinary results like you’ve never seen before?
• capture the hearts and the minds of the managers at every level?
• create a really supportive coaching environment for the team?
• build the right ‘positive’, can do’, ‘bring it on’ type culture?
• grow market share, revenues, profits and customer retention?
• get your people’s attitudes and mindsets in the right place so that they are open to your change initiatives, strategies, goals and objectives?
• reduce the workload on managers in order for them to utilise more time in planning and improving – rather than fixing and mending?
• enable ordinary people to produce extraordinary results?
• enhance team commitment so they accomplish more?
• develop clearly defined accountabilities that build confidence?
• create an environment where people realise their full potential by learning, stretching, contributing and growing ... with pride?

If your Leadership programme does ALL the above then great! Can we come and see how you do it please?

If your Leadership Programme doesn’t do ALL the above you may need our help to continually produce and improve the results you need and deserve.

Why not show what a true leader you are and invite us in for an informal chat on how to make your managers Masters in the Art of Leadership in double quick time and, therefore, transform the performance of your business in the critical/vital and key areas?

You’ll be in good company as we’ve worked with some large organisations such as Honda, HBOS, Close Brothers Group, Marks and Spencer, Shell, BT, Rolls Royce (aeroengines) to name a few!

Call us on 01244 681068 and let’s arrange an informal get-together to bounce a few ideas around.

In the meantime, click here to access a FREE copy of the “Seven Steps to Becoming an Inspirational Leader”.

Your mind is like the most wonderful, efficient factory in the universe; a factory that manufactures and processes thousands of thoughts every day … and these thoughts determine our productivity in life.

The factory is controlled by two shift managers, Mr Success and Mr Failure:-

Mr Success specialises in producing reasons why we can handle whatever comes our way … and why we are more than able to conquer.
Mr Failure specialises in producing reasons why we can’t succeed and why we should give up.
Both shift managers are instantly obedient and, at the slightest signal from us, will spring into action.

Give a positive signal and Mr Success puts the whole ‘thought factory’ on overtime and all the switches and levers are thrown to ensure that one encouraging, uplifting, “can do” and “the way to” thought, after another, floods our mind, influences our actions and lifts our performance and productivity = Results go through the roof! (Sometimes, we can’t sleep because the excitement is so intense!)

However, give a negative signal and set Mr Failure loose on thought production … and all the reasons in the world why we can’t and won’t, or shouldn’t succeed will drown us. All our energy gets consumed, all our confidence will evaporate and we’ll turn into frowning, doubting, fatalistic victims = Results plummet!

Success or failure isn’t a matter of intelligence, age or position … it’s a matter of “right thinking”. Our success or failure is directly related to the thoughts we’ve been stocking in our mind’s ‘warehouse’. We can only deliver from stock. What kind of performance would our car give us if we kept putting dirt in the fuel tank?

You don’t have more problems than other people … you just think about them more often. The truth is … it is not your life, career progression, relationships, or business results that are not working … it’s your THINKING!

Find out the secrets to managing and creating successful change outcomes. Simply click on this link to receive a copy of our popular FREE report: ‘The Secrets of Creating an Instant Turnaround’.

Once you’ve read and digested the content of this powerful report … think about what we could do for you and your team to help them change their thinking. Our tried and tested methodology has never failed to exceed pre-agreed performance objectives with any of our clients.

What we do works! Don’t take any risks; use the one who has proved how to successfully implement change time after time. (look to the right panel to see what the Sewells Change Programme will do for you).

Call us now on 01244 681068 to find out how to change your thinking … and the thinking of the people around you … and watch your performance in life transform. We can offer help and advice on how to introduce change successfully within your organisation and help it move rapidly to where it really wants to be in business terms.

You’ll be really glad you did.

You’ll have realised by now that the corporate ‘vision’, together with the associated ‘values’ and strategies, will not automatically produce the performance breakthroughs you were hoping for.

The gap between the ‘vision’, ‘values’ and strategies and the bottom-line results can only be bridged by three things:-

1. Excellent Communication
2. Inspiring Leadership
3. Brilliant Execution

Excellent Communication – Are you communicating the new direction and ways of doing things in a way that ignites people’s passions, not their cynicism? And, stirs their souls, not their suspicions? And, lifts their spirit rather than crushes it? Do your people ‘get it’? Not just part of it, ‘ALL OF IT’?

Inspiring Leadership – Effective leaders not only know where they are going but also, more importantly, know how to show people the value of going with them. Inspiring leaders do this on a daily basis so people will go to the ends of the earth for them – and for what the organisation stands for.

Brilliant Execution – This is the key to performance breakthrough. Strategies are ten a penny … brilliant execution is priceless!

Execution has two meanings:-

1) To put to death
2) To complete fully

Are your managers equipped to deliver No.2 rather than No.1?

Look at the performance breakthroughs we’ve helped some organisations produce:-

• For Shell - A stretching 5 year profit plan achieved in just 23 months
• For Honda - Doubled sales in 4 years
• For Rolls Royce Aero-Engines - Productivity increased by 164% in 18 months
• For Cheshire Building Society - An increase in sales of 126% in the worst climate for financial services for 50 years.

There are two ways to measure whether you’re on the right track:-

1) The Immediate Way.
Are people so fired up that they’ve become UNSTOPPABLE in a way that shows through in breathtaking performance improvements and stunning results?

2) The Slow Way.
Are your Employee Opinion Surveys in the high 90%’s? For…

a) Understanding and agreeing with the strategy and direction
b) Wanting to play my full part in ‘making things happen’
c) Being proud to work for the organisation

If your measures are falling short and you don’t know what to do next, we can help you. Let’s arrange a mutually convenient time, date and place for us to meet for no more than an hour. It will be one of the most productive 60 minutes you spend this year.

For our help and advice you can contact us either by phone on 01244 681068, by email .(JavaScript must be enabled to view this email address).Remember, we don’t charge anything to listen!

I started off a speech recently by holding up a £50 note.

In the room of 200 I asked: “Who would like this £50 note?”

Hands started going up.

“I am going to give this £50 to one of you, but first, let me do this”…

I proceeded to crumple up the £50 note.

I then asked, “Who still wants it?”…

Still the hands were up in the air and the audience began to murmur.

“Well”, I replied, “What if I do this?”

And I dropped it on the ground and started to grind it into the floor with my shoe.

I picked it up, now crumpled and dirty.

“Who still wants it now?”

Still the hands went into the air the noise level of the murmuring increased.

“My friends, we’ve all just learned a very valuable lesson. No matter what I did to the money, you still wanted it because it did not decrease in value. It was still worth £50 was it not?”

“You see, many times in our lives, people are dropped, crumpled, and ground into the dirt by the way others treat them – friends, partners, bosses, work colleagues etc …”

I went on to say…

“Too many people allow such experiences to make them feel as though they are worthless”.

The hush was deafening.

Please remember this example because as human beings no matter what has happened, or what will happen, you will never lose your value … unless you allow it.

Dirty or clean, crumpled or finely creased, you are still priceless … with the gifts and talents to match.

You are unstoppable when you focus on your inestimable value - Don’t EVER forget it.

If life brings you to it – you’ve got the ability to go for it, to bring you through it!!

Do you think your team feels priceless or worthless? Do they feel valued, or crumpled and crushed?

It’s dangerous to make assumptions … let us ask them on a strictly private and confidential basis – and provide you with the answers … for FREE!

If you know … you’ve nothing to worry about, and, seeing you’ve nothing to lose, we look forward to hearing from you. If you’re not sure – we’ll definitely hear from you – unless you’re sticking your head in the sand!

You may be able to run, but you can’t hide from this. Be bold. Be brave. Take us up on our offer of a free consultation. Simply click on this link   and we’ll do the rest.

Or, if you simply want to talk about how we can help you improve the culture and feelings and performance around the organisation, we don’t charge anything to listen!

I’m often asked how our work motivates so many people to get so much done in their lives – at work and at home.

It’s a combination of a few things:-

1) We get people to believe in their amazing potential.
2) We get them to believe in what they’re doing.
3) We get them to understand that “thinking for success” needs to be linked to “acting for success”.

We’ve developed a simple equation that GUARANTEES success in anything.

When this equation is embraced and implemented in practice, it’s the most powerful equation there is in relation to long term achievement.

Like everything we do, it’s not complex. In fact, it’s rather simple. But, again like everything we do, it’s powerful beyond measure. So what is it?

Short term actions x time = long term achievements

For the changes you want to see in your life and your part of the business – the ones that lead to big results – you must change your current actions.

For example, this is how it works:-

Who loses weight?
The one who knows all about the benefits of exercise, or the one who walks three miles per day?

Who makes more sales?
The one who knows all the theory and thinks they’re a great sales person, or the one who makes 10 sales calls per day?

Who writes books?
The one who desires to be a best selling author, or the one who gets up early and writes for half an hour every day?

Who retires early?
The one who dreams of a house on the beach, or the one who invests £400 per month?

You’ve got the point I’m sure. You need belief, vision, values, goals, dreams, desires, etc … but without action you’ll not see them come to fruition.

Our special brand of “motivation magic”, in all our programmes, will guide you and make the most powerful equation there is work for you, to achieve (almost) anything.

Want to take our “making it happen” challenge?

Here’s our amazing offer …

If you don’t achieve more in the next 12 months than ever before – as a result of attending a Sewells programme, we will refund 100% of your money!

So, as the old saying goes: “You really don’t have anything to lose” ... and you don’t!

“Making it Happen” for you and your organisation in 2010 will not depend on the economy, the new government, the recovery etc … it will depend on you!! You are in control of your own destiny – so control it.

Begin with the most precious commodity; Time.

Imagine there is a Sewells Bank which every morning credits your account with £86,400 but every evening cancelled whatever part of the amount you failed to use, what would you do? Spend or invest every penny of course! Well, you have such a bank account - it’s called Time. Every day it credits you with 86,400 seconds. At midnight, whatever you failed to use is lost. A balance is not carried over to the next day and you’re not allowed overdrafts. Each day the bank named Time opens a new account with you. Each night it burns the records of the day. If you fail to use the day’s deposits, the loss is yours.

There is no going back. There is no drawing against tomorrow. You must live in the present on today’s deposits … and value them fully:-

To realise the value of ONE YEAR, ask someone diagnosed with a terminal illness.
To realise the value of ONE MONTH, ask a mother who gave birth to a premature baby.
To realise the value of ONE WEEK, ask the editor of a weekly newspaper.
To realise the value of ONE DAY, ask someone who is paid the minimum wage who has children to feed.
To realise the value of ONE HOUR, ask the lovers who are waiting to meet.
To realise the value of ONE MINUTE, ask a commuter who missed a train.
To realise the value of ONE SECOND, ask the person who just avoided an accident.
To realise the value of ONE MILLISECOND, ask any athlete who won a silver medal at the Olympic games.

Our key transformation programme from last year ‘Leading After The Storm’ helped thousands of people and organisations in 2009.

Our new business growth programme for 2010 ‘Making it Happen’ will help you accelerate out of the recession so fast your competitors will be left standing.

Other tried and tested business growth programmes include:-

TimeSmart™
The ultimate solution to managing our time, our work and our life and achieving our goals.

“TLC” Sales and Sales Management™
The quintessential relationship selling approach that provides guaranteed methods to:-
• Double Sales
• Double Profitability
• Increase customer loyalty and freely given referrals.

Why not make a promise to yourself to make the most of every moment you have in 2010 and make it your year to take control and maximise growth … personally and professionally.

You’ve no doubt heard the phrase above, but do you know what it means?

Salt gets added to food to bring out its flavour.

We all get put on earth to bring out its flavour!

We’ve all been given human abilities to bring out the full flavour in life. Dr Martin Seligman calls those abilities that resonate most deeply in us as “signature strengths”. Finding out what they are will point us towards where we should be focusing our energy in life.

Our human abilities are:-

Wisdom and Knowledge (which includes curiosity, love of learning, sound judgement and social intelligence).
Courage (perseverance, determination and integrity).
Humanity (with capacities for kindness and the expression of mercy).
Justice (the ability to bring about fairness and leadership).
Temperance (qualities like self-control, humility and prudence).
Transcendence (the appreciation of beauty, the expression of gratitude, the ability of hope and the capacity for joy).

If you resonate in one particular ability, and earn your living in a different one – you will be a troubled soul!!

To find your nirvana, come on “Working Miracles™” and find out who you really are – and the route to unlimited joy, health, success, happiness, wealth etc …

One delegate recently said: “I’ve just learned more, in the last two hours, than I’ve ever learned in my life” Aftersales Director

To discover more about “Working Miracles™” simply click here.

The recession has had a strange effect on many organisations … people aren’t being stimulated to use their brains any more.

With all the uncertainty around – together with the lack of a clear, new direction - people’s brains have been paralysed – as have their awesome thinking power. It’s the kind of thinking power you need to get the results you’ve forecasted in 2010 – and it has short-circuited just when you need it most!

Someone once said: “there’s no one of us smarter than all of us!”.

So, do you know how to re-wire your people’s brains and get them primed and ready to maximise potential, solve your problems, and amaze your customers?

Why is this re-wiring important?

Because you’ll never convince me in a million years that any person with a three-pound mass of brain cells that can store one hundred trillion bits of information, handle fifteen thousand decisions per second, taste one part of quinine in two million parts of water, smell ten thousand different odours … can’t hit a simple sales target, or other performance objective, or astonish a customer with a level of service that locks them to you forever … not when they’re trained, engaged, led and motivated in the proper way.

Let us help ‘re-programme’ those super-computers inside your people’s heads to do what we’ve done hundreds, if not thousands, of times this year … to produce breathtaking performance improvements.

Here are some examples:-
• “We went from bottom ten (out of a league of 200) to top three in terms of Customer Satisfaction Index (CSI) within just six months!”. Operations Director
• “I’ve been in business for 12 years and have attended numerous development programmes. Yours broke the mould in terms of depth and bottom line results”. Sales Director
• “The transition and merger with the Nationwide is smoother because of Sewells’ programme. People are focused on the customer and making a difference and we have a common language, openness and teamwork”. Chief Executive Officer

You’ll be just like me, constantly asking yourself what the next 12 months or so will bring. A few years ago, before the “credit crunch”, we all seemed to know what the future held. WOW! How it’s all changed now!

We’ve all had a wake-up call in the last 18 months that has given us some invaluable lessons as to what philosophy to adopt towards life for us to be in control, successful and happy:-

Lesson No.1: Life is about constant, often unpredictable, patterns of change.
Lesson No.2: We have a choice as to how we respond to these constant, often unpredictable changes – it’s called your attitude – positive or negative. It needs to be positive.
Lesson No.3: We must learn to adopt an attitude that allows us to experience the changes life throws at us – without being changed by them. We must choose to make a conscious and constant effort to improve ourselves in the face of changing circumstances.
Lesson No.4: By our attitude we choose to try our best, or give up; to play our full part in helping our organisation recover after the recession, or sulk and continue to feel hurt and betrayed. Our attitude determines whether we choose to lie or tell the truth, take positive action, or procrastinate, advance and blossom, or recede and remain tight in bud.
Lesson No.5: Our attitude, therefore, determines whether we succeed or fail – combined attitudes determine whether organisations succeed or fail.
The Big Lesson: The only thing you need for 2010 to be a record year for you is a positive attitude (and to make sure all your people have got one too!)
Easy to say, difficult to do – if you need some help on the “doing” you know you can call us on 01244 681068.

Don’t wish it was easier, wish you were better.
Don’t wish for fewer problems, wish for more skills.
Don’t wish for less challenges, wish for more wisdom.